Charlene completed a degree in Criminal Justice Studies at Bradford University and after a few years temping in various offices doing various roles she joined the SDH team and brought with her the knowledge of different systems. She was able to adapt to new systems and procedures and has used her knowledge to establish a strong back office system.
"We are a family here at SDH, the directors have given me so much of their time and knowledge over the years and I learn something new each day. I am surrounded by an amazing team who all give 100%. We can see the company growing in remarkable ways and I have had a number of promotions due to the growth in such a short space of time. My main driver within the company is ensuring our clients receive the best possible service. We achieve this by adapting our systems to ensure the information and service we provide are of the best quality and highest standards. I believe that this is how we differentiate ourselves in a crowded market. We are going from strength to strength and I know myself and all the staff at SDH are more than willing to take on the next challenge."
Head of Operations
Carl joined SDH in January 2019 as Head of Operations. He has 15 years experience working within the Telecoms industry, leading large operational teams through change and transformation. Prior to joining SDH, Carl worked for BT where he has spent most of his career. During this time, he has held many senior roles leading call centres on and offshore, field engineering teams and recruitment. Most recently he was the Openreach Regional General Manager for the South West of England Service Delivery team, responsible for providing and maintain 1.8m customer connections.
Carl has expertise in leading large organisations through growth and transformation. He specialises in Customer Service and People Development. He also has significant knowledge of the telecoms landscape including OFCOM regulation.
"The demand we have seen in the UK telecoms industry over the last 5 years has been significant and the thirst for content and bandwidth is incredible. Technology is evolving quickly and it is exciting to be a part of SDH and lead the operational team through a period of significant growth. We have a team that has a breadth of knowledge and experience along with dedication and passion. I, along with the leadership team, are committed to developing our employees at all levels, as well as investing in each area we operate in by creating fantastic career opportunities. We are driven to do all we can to provide outstanding telecoms networks across the UK and help to connect people and improve lives."
With nearly 20 years experience in accounts within the supply chain management and transport industries, Neil Joined SDH in July 2017 to assist in the accounts department.
Neil has rapidly progressed up to the role of management accountant and liaises with clients, suppliers, internal staff and senior management to ensure that accurate P&Ls are produced across the various projects that SDH are engaged on.
Head of Special Projects
Pete Joined SDH in 2017 as the National Fibre Manager. He has over 25 years experience in managing the installation, maintenance and repair of telecommunications infrastructure throughout the UK for several blue-chip operators.
Pete has an expertise in the design and construction of next generation networks including PON and GPON. He also specialises in advanced testing of Fibre networks and optical budgets. He acts for British Telecommunications as an independent expert witness on their infrastructure damages and meets with OFCOM on changes in legislation relating to PIA (Physical Infrastructure Assets). For most of Pete’s time he managed both individuals and large teams of engineers for a leading communications solutions provider.
Prior to that he had six years managerial experience with a civil engineering company working within the communications arena.
City Fibre Civils Manager
Stephen joined SDH in March 2019 bringing 13years utilities experience with him. He started as an engineer in Australia with Jemena Gas and Sydney Water before moving into the telecommunications sector. Stephen then joined Servicestream working on behalf of Telstra and the National Broadband Network (NBN) Australia where he moved into a management position and played a leading role in the delivery of broadband infrastructure projects nationwide.
On returning to the UK, Stephen took up the role of Contracts Manager working into City Fibre on their Coventry Build.
Stephen's current role is City Fibre Civils Manager overseeing the deployment of 500km of underground network in Huddersfield.
Business Development Consultant - Monitoring Solutions
Ian joined the team at SDH Project Services earlier in 2017 to expand the company's portfolio and to lead the Monitoring Solutions business unit.
He brings over 23 years of experience developing the exciting technology of distributed optical fibre sensors for the oil and gas industry.
In 1994, as one of the founder members of Sensa, the pioneers of Distributed Temperature Sensing for oil and gas, Ian developed the technology implementation into downhole reservoir monitoring before focusing on the pipeline industry. He was key to the integration following Sensa's acquisition by Schlumberger in 2001.
In 2008 Ian was part of the team that founded Fotech Solutions. Seizing on the potential of Distributed Acoustic Sensing to follow in the footsteps of DTS, Ian has been responsible for some of the first commercial projects of DAS – downhole monitoring, pipeline protection and other commercial applications.
In 2014, Ian started I-Gen Consulting to provide sales and project management to the industry and spent 3 years on contract to AP Sensing GmbH.
He is a member of the SPE (Society of Petroleum Engineers) and also one the Group Leaders of SEAFOM, an industry forum focused on the use of optical Fibre sensors. He has published a number of patents and was a past winner of the Subsea Innovation Award presented by the Pipeline Industries Guild
Technical Stores Manager
George first worked for SDH-PS in 2010 as part of the team deploying a Fibre-Optic Backbone to the National Grid in NIGERIA.
George has over 40 years experience as a Mechanical Engineer, which started in 1976 when he joined the Royal Electrical Mechanical Engineers (REME) as a Gun Fitter, after 19 years he left as an Artificer Weapons (Incorporated Mechanical Engineer).
He has worked in many locations including:- Power Stations, Rolling Mills, Bakeries, Cement Works and as a Line Manager/Engineering Instructor for the Nigerian Army.
In his current position, he is responsible for the Maintenance of Mechanical/equipment and working in the Stores when not on deployment.
Kristina joined SDH in 2019 with over 10 years experience in the transport sector. With her management CPC qualification at national and international level, she brings a valuable transport, logistical and budgetary insight to SDH. Kristina is the O licence holder for SDH.
Formerly Kristina worked for companies where her duties involved the direction of large fleets of heavy goods vehicles and plant, specifically for the transport of building materials and hazardous cargo. With SDH undergoing expansion, Kristina feels that it is vital that the 'backroom' work is tackled thoroughly and efficiently to generate a positive profile within the industry. Ultimately this will benefit our clients.
Ashley joined SDH in 2018 as a SHEQ advisor.
Ashley previously served over 20 years in the RAF as a Survival Equipment fitter specialising in freefall parachuting. Upon leaving the RAF he retrained in Environmental Protection and Health & Safety.
Ashley soon started working as a Health & Safety advisor for a high voltage electrical contractor, where he oversaw the Health & Safety of many complex projects fitting HV switchgear.
"My previous work experiences have equipped me with great attention to detail and looking after people’s welfare. I use these skills in the execution of my job here at SDH".
Dr Uwaoma Ochonogor
Business Project Analyst
Uwa Joined SDH in January 2018 to support our business in its international endeavours. He has a background in engaging different levels of stakeholders and providing support and solutions to medium and large-scale enterprises, across a range of financial functions, business processes and development.
"SDH has provided me with an opportunity for professional development, whist gaining valuable insight into the industry by exposure to specialist telecommunications projects."
Commercial Lead, City Fibre
Ella joined SDH in August 2016 as a Project Co-ordinator on the Endeavour project. She has since been involved with numerous projects within the company and is now supporting the Commercial Manager across all work streams.
Ella has previously worked on projects within the NHS and private healthcare sector.
City Fibre - Project Co-ordinator (Fibre)
Rebecca Robinson joined the SDH team in August 2016. Rebecca started as a Project Administrator and is now working as a Senior Project Co-ordinator.
In this time, Rebecca has worked across a variety of different projects and has developed an in-depth knowledge of all the projects we are running on the Civils, Copper & Fibre side of the business.
Subcontract Payments Co-ordinator
Lauren joined the SDH team in April 2019 as a Transport Coordinator. Showing dedication and aptitude within this role, she was soon moved over to the recruitment and onboarding department. Since then she has been assigned along with our Recruitment Consultant and the HR department to streamline the complete recruitment and onboarding process.
Lauren previously worked in the Motor Insurance industry and gained customer service experience throughout a variety of roles including Claims, Customer Relations, Business Development and as a Commercial Underwriter and Schemes Developer.
After 5 years in the insurance industry, Lauren decided to have a change of career and gain new skills in recruitment.
Paulo has worked for SDH since July 2015, firstly in Gillingham as a Project Administrator, then in Scotland as a Project Coordinator from June 2016.
Paulo has also been working on the BDUK project supporting field staff, as he speaks fluent English, Portuguese and Spanish.
Paulo has more than 20 years of experience in IT.
Cheryl joined SDH at the start of October 2018 as SHEQ Coordinator.
Cheryl has worked in various roles over the years. She has an NVQ Level 3 and ICA foundation in Customer Service. In more recent years she worked for Yorkshire Water in Developer Services Clean, but also assisted Developer Services Waste, Water Regulations, Fire Service and Customer Accounts.
While working for Yorkshire Water, Cheryl worked very closely with Morrison Utility Services regarding installation and disconnection of water supplies and mains. Cheryl also worked for Arqiva as Senior Coordinator for the Site Access Team, working closely with the SHEQ Team and Project Managers. She then went to work for Mono Consultants as a Project Coordinator on the Arqiva Project as well as assisting on Site Share
In the last 12 months she had a break from telecoms, working for a company as a Customer Complaints Coordinator, but also covered Health and Safety for the SHEQ Manager, taking IOSH Managing Safely.
Demi joined the SDH team in February 2019 as a Junior Project Administrator to support the G.Fast project and team.
As a recent graduate from Nottingham Trent university. Demi gained a first-class honours degree in Fine Art. Demi has previously, worked in retail industry and hopes both her experience in retail and university where she learnt transferable skills from customer service to time management can help her move forward with her graduate career at SDH and develop her skills with the business.
Alan joined SDH in April 2019 as our Yard Supervisor based at Mill Royd Street. He brings with him 39 years of warehousing and logistics knowledge. Alan has the responsibility of issuing materials out to our engineers, keeping track of stock levels, receiving deliveries from our suppliers and organising storage.
Matthew is responsible for the maintenance of mechanical equipment and working in the Stores when not on deployment. He has recently moved onto assisting our Warehouse Co-ordinator and controls the stock in and out of the yard, issuing equipment to teams, accepting deliveries and is responsible for the maintenance of the storage yard. He ensures accurate records of inventory are maintainted and that all teams have the required items to carry out their work efficiently.
Lisa joined SDH in Sept 2018 as our Finance Assistant.
She is currently working alongside the Management Accountant to assist in the day to day running of the accounts department, mainly dealing with the purchase ledger.
Lisa has brought over 10 years of experience within the accounts sector to SDH.
City Fibre Community Liaison Office/Advisor
Fran joined the team in March 2019 as City Fibre Customer Liaison/Administrator.
Fran has over 5 years’ experience in Co-ordinating Projects and Overseas Sales, 13 years as an Exec Personal Assistant in the Banking Industry and over 5 years in Customer Service/Administration roles.
Melissa recently joined SDH as an Administrator on the SHEQ team. Melissa brings extensive knowledge after spending seven years in the fast food industry, working her way through to Shift Management.
Melissa has knowledge of Health and Safety from her training with her previous employer and is First Aid trained.
Melissa is looking forward to new challenges and a future career with SDH.